This cancellation is broadly explained as 2 scenarios –

1. Refund requests on same day as date of health checkup and
2. Refund requests before health checkup date on which it has to be availed. Below are guidelines for cancellation:
   • Once patient starts with the billing at EMLC, any request for refund shall not be granted.
   • Any Cancellation request should be submitted by an email to emlcappo1@gmail.com at least 48 hrs before health check appointment.
   • The hospital shall not be responsible in case communication is not received by the customer due to incomplete address given by the individual.
   • In case of refund , 3% processing charges will be lieved on price which is to be refunded.
   • The stated amount due for refund shall be processed within 7 business days from the date of the cancellation, subject to all terms and conditions. Refund will be made through NEFT irrespective of mode payment by patient.
   • The above-mentioned cancellation process and refund processing time may vary under special circumstances (such as holidays, strikes, bank delays etc) and EMLC cannot be held liable for the delay.